Return And Exchange Policy
Return within 7 days - no questions asked!
At Vitra Jewellery, we only sell products that we have carefully designed, selected and tested for overall quality.
Of course, you have the statutory 7-day right to cancel and return your order from the day you received it, for any reason and with no justification. Refund will be processed within 3 days once the product is received back to us.
Because we are so confident in our collection and want you to be 100% satisfied with your purchase, we offer 7 days to return your product. You can return your products for any reason whatsoever – it didn't express your story, wasn't the right color, or just no reason at all – provided the product has not been used, that all packaging is intact and that the product is not personalized.
AND NOW YOU MIGHT WONDER, WHAT ARE MY OPTIONS WHEN I MAKE A RETURN?
When you have decided that you would like to return your order, fully or partially, you can choose between the following options:
You can get a refund for the products you return within 3 days once the product is received back to us.
You can swap the products you choose to return for a different size or color, or a completely new product altogether! The new products can not exceed, in price, the total value of the products you return. If you decide to spend less on your swap order, the remaining balance will of course be refunded to you within 2 days!
And personalization or made to order items is epic to make an item even more you, but remember that personalized items with engravings or debossing cannot be returned.
If your product is damaged or there's anything you're not satisfied about, please contact us by sending us an e-mail or giving us a call and we're sure we can find a solution.
Email info@vitrajewellery.com
Call/WhatsApp +91 6367027236
